We'd Love to Hear from You

Get in Touch

Whether you have a question, a custom order request, or just want to say hello — our team is ready to help and will respond within 1–2 business days.

📦 Order Inquiries 🎁 Custom Orders 🤝 Wholesale ✉️ General Support

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Email Us

[email protected]

Replies within 1–2 business days

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Call Us

(617) 953-5495

Mon – Fri · 9 AM – 5 PM EST

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Our Location

Palm Bay, FL 32908

United States

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Website

www.nicaahcandles.com

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Say Hello

We're Here to
Help You

At Nicaah Candles, every customer matters deeply to us. Whether you're shopping for the first time, following up on an order, or exploring a wholesale partnership — our team is warm, responsive, and ready to assist.

Use the form to send us a message and we'll get back to you as quickly as possible. Prefer a direct line? Give us a call or drop us an email anytime.

We're currently open · Respond within 1–2 days

🕐 Business Hours

Monday9:00 AM – 5:00 PM EST

Tuesday9:00 AM – 5:00 PM EST

Wednesday9:00 AM – 5:00 PM EST

Thursday9:00 AM – 5:00 PM EST

Friday9:00 AM – 5:00 PM EST

SaturdayClosed

SundayClosed

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What Can We Help You With?

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Frequently Asked

Before reaching out, check if your question is already answered below.

Our team responds to all messages within 1–2 business days, Monday through Friday. For urgent matters, feel free to call us directly at (617) 953-5495 during business hours.

Orders can be modified or cancelled only if they have not yet entered processing. Contact us immediately after placing your order via email or phone. Once processing begins, we are unable to make changes. All sales are final.

Yes! We welcome wholesale inquiries from boutiques, spas, gift shops, and event planners. Select the "Wholesale" tab on our contact form or email us directly at [email protected] with details about your business and volume needs.

Absolutely! We offer custom candles for weddings, corporate gifts, baby showers, and special events. Reach out through the contact form using the "Wholesale" tab, or email us with your event date, quantity, and any scent or branding preferences.

First, check your shipping confirmation email for your tracking number. If your tracking shows delivered but you haven't received it, check with neighbors and your building. If you still can't locate it, contact us with your order number and we'll open an investigation with the carrier promptly.

We're so sorry! Please take clear photos or video of the damaged packaging and product and email them to [email protected] within 48 hours of delivery along with your order number. We'll review your case and work to resolve it as quickly as possible.

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